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1.what's our service?
More than just a factory, we recognize that true value comes from the service we provide, not the products we sell. this is why our customers choose us more. Saving you cost is just the start, we can take the pain out of creating and maintaining your business infrastructure.
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2.what's our mission
COBOL's goal is not only to provide satisfactory products, but more important is help our value customers grow their business constantly, with company and leaders embracing strong R&D technology and creativity developing ideas drive us ever forward.
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3.what's our value?
COBOL is committed to being an enjoyable company to work for and do business with. We are a progressive company with a strong ethical focus, as defined by our core values:
Integrity
Value
Respect
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4.who we are?
COBOL was founded in 1992, a professional factory manufacture and export premium quality as well as great service and price for printer ribbon, toner cartridge, inkjet cartridge, ribbon ink, inkjet ink and so on.
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5.What about your delivery and payment?
Our standard delivery schedule is 5-15 working days. If trail small order is 3-5 working days.
Containers is about 20 working days.
Our payment accept T/T and L/C first.of course we would like to discuss according your quest.
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6.Customer Service Supervisor?
For small quantity of defective printer ribbon, please kindly send us some proof of quality problems, such as photo, and scanned print sheets, etc. And we will send you replacement ribbon of same model and quantity along with next shipment
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7.What’s your materials? Why yours is better?
Our materials including the Nylon 66,INK, ABS plastic cassettes. Nylon 66 made in Japan,Ink import from USA,our plastic cassettes made from fresh new.
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8.what's your toner cartridge advantage?
1. Toner powder: High quality toner powder, good to save your files.
2. Drum: Permanent OPC drum.
3. Chip: 100% compatible.
4. Yield page: Sufficient toner volume make sure the yield page is the same as the original.
5. Easy to operate: Our toner cartridges are included instructions and is very easy to install.
6. Premium Quality Guaranteed: 100% Guarantee, 1:1 replacement or refund for any defective goods.
7. Shipment: Fast Delivery, 7~12 working days, 100% tested before shipment.
8. Professional & Satisfactory 24 hours after-sales service.
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9.How's your product quality?
1. Each step of production is strictly monitored by the Quality Control Team, and there are checking spots for the key
2. Production steps to conduct a 100% inspection. 100% POST TEST Printing
3. After cartridges are manufactured, they will be applied with 100% post-test by test pages. Cartridges with a defect will be reworked
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10.Warranty?
Quality control: ISO9001:2015, ISO14001:2015 certificate, more than 29 years OEM service
Warranty: 18 months calculate from the date when we deliver the goods
Guarantee: 1:1 return back or refund if the quality problem is caused by our manufacturing, process or unsuitable packing
Defective: all of our goods, we guarantee that our defective rate of black is within 1%, for common model, within 0.5%, and within 3% for the color toner cartridge
We have professional quality control and R&D department to strictly manufacture each product.
Ensure each product is tested before down off production line
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11.Delivery time?
Delivery time: (for regular model) 7-10 working days after receipt of deposit for LCL/20GP; 10-15 working days after receipt of deposit for 40GP. EXW, FOB, CIF are available
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12.Shipping?
Transportation: By Express, by air, by sea
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13.Payment terms?
1. Quantity below 500pcs or our first time cooperation: 100% T/T in advance is require after confirming the order
2. Quantity arrives 20 feet or 40 feet container: 30% deposit in advance, 70% of the balance before shipment or against the copy of B/L. L/C is available
3. Western Union is available for trial order or small quantity
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14.MOQ for toner cartridge?
We can determine the order quantity according to your needs. Our minimum order quantity is 1 pcs
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15.Can you arrange to package for my private brand?
Yes, we can arrange your private label packaging provide the quantity reaches a certain level. We also provide design services
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16.Will an COBOL re-manufactured cartridge fit into my printer the same as the OEM?
COBOL cartridges are re-manufactured using good quality OEM shells so when installing your re-manufactured cartridge you can ensured of the exact same fit
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17.Will I get the same number of prints using an COBOL toner cartridge?
Yes, our premium toner cartridge are equal to the OEM in print yield and density
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